---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use Twilio to make conference calls in Service Operations Workspace

# Use Twilio to make conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Twilio to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.

Ensure that Twilio is configured to make conference calls from Service Operations Workspace. To configure Twilio, refer [Configure Notify with
Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* **[Start and end a conference call from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/dwW4wfb7WkX~It6ZakcgmA)**   
  Start a conference call using Twilio to collaborate with others to work toward the resolution of an incident. End the call when the discussion is over.
* **[Join or leave a conference call from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/EGqBe5Mas_BsugvLg40Skg)**   
  Join an existing Twilio conference call to participate in a discussion to resolve an incident. You can leave the call without affecting other participants.
* **[Administer an existing Twilio call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/cj2a_Auw~u7Nwh3xG9gyTg)**   
  Add or mute participants in a Twilio conference call.
* **[Reinitiate a conference call from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/tbUT9mjl2m_mjL3T0YN~5A)**   
  Reinitiate a Twilio conference call that was ended to discuss about the resolution of an incident.
* **[View a conference call recording from Twilio in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/2J~WxW~GEiPhxYHv1RGV8g)**   
  View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.