---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Problem Management models in Service Operations Workspace

# Enable Problem Management models in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the Problem Management models system property so that you can create and use custom models.

## Before you begin

See considerations for enabling and disabling Problem Management models at [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/m9cI328n7MsB5bj19o41Vg "You can use Problem Management models to tailor processes for specific use cases.").

Role required: admin

## Procedure

1. Navigate to AllSystem PropertiesAll Properties.
2. From the Name column, search for <kbd class="ph userinput">*models</kbd>.
3. Select the com.snc.problem_management.models.enabled system property.
4. Set the Value field to True.
5. Select Update.
{#enable-problem-mgmt-models-sow__steps_w25_bkc_ccc}

## Result

Problem Management models are enabled.

*[\>]: and then