---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View and manage Walk-up Experience appointments from application navigator

# View and manage Walk-up Experience appointments from application navigator {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Viewing upcoming scheduled Walk-up Experience appointments provides
technicians with an estimate of future queue demand and workload. Managers can view future
appointments and adjust staffing at walk-up queue locations to best support
demand.

## Before you begin

Role required: sn_walkup.walkup_technician

## About this task

Agents and managers can view and manage scheduled walk-up appointments from Walk-up Experience in the application navigator, or left navigation bar.  
Note:  
Primary access is through Agent Workspace for all Walk-up Experience related information, including scheduled appointments.

Upcoming appointments also display with a small calendar icon
next to the user name on the on-site walk-up location queue wall monitor. The user
with an appointment appears on the monitor a short time before the appointment is
scheduled to begin.

## Procedure

1. Navigate to AllWalk-up ExperienceAgentScheduled Appointments.  
   all walk-up appointments scheduled for the upcoming 14 days display.
2. Select an appointment number to view the details, such as the requester name, the interaction number and description, and the appointment time.
   1. If desired, to preview the associated interaction details, click the preview record icon ![record icon]() next to the appointment number.
   2. To begin working on the interaction, click Accept appointment on the Walk-up Appointment form.  
      If necessary, you can assign the appointment to an agent and add work
      notes.

      If a significant time has passed and the requester does not show up
      for the appointment, you can delete the appointment by selecting
      delete.
   3. Select Update to save any changes you make to the interaction form.
   {#view-manage-walkup-appoint-nav__substeps_ecl_kcn_3gb}

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