---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service level management overview dashboard

# Service level management overview dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Service Level Management Overview Dashboard provides insight into Service Level
Agreement (SLA) information relevant to the logged-in user. By default, the Overview dashboard is
available to users who possess the itil role.

The Overview Dashboard is enabled by default for new customers. Customers upgrading from a
prior release have to enable the Service Level Management Dashboard plugin (com.snc.sla.overview)
to activate this feature.  
You can navigate to the dashboard in the following ways:

* Service Level ManagementOverview
* Self -- ServiceDashboardSLA Overview
{#slm-overview-dashboard__ul_zyr_hwp_kbb}  
Figure 1. SLA overview dashboard {#slm-overview-dashboard__table_hnc_kwg_zdb__entry__2}

| UI component | Description |
|-|-|
| My at Risk SLAs | Number of active task SLAs for tasks assigned to the logged in user that have not yet breached but have elapsed 75% of the duration of the SLA. |
| My Active Breached SLAs | Number of active task SLAs for tasks assigned to the logged in user that have breached. |
| My Active SLAs (count) | Number of active task SLAs for tasks assigned to the logged in user. |
| My Groups Active SLAs (count) | Number of active task SLAs for tasks assigned to groups that the logged in user is a member of. |
| My Active SLAs (bar chart) | Displays a bar chart of active task SLAs for tasks assigned to the logged in user. The data can be grouped and/or stacked on some of the fields available in the task SLA records. |
| My Groups Active SLAs (bar chart) | Displays a bar chart of active Task SLAs for Tasks assigned to groups that the logged in user is a member of. The data can be grouped and/or stacked on some of the fields available in the task SLA records. |
| My Active SLAs (list) | Displays a list of active task SLAs for tasks assigned to the logged in user. The data can be grouped on some of the fields available in the task SLA records. |
[ ]

{#slm-overview-dashboard__table_hnc_kwg_zdb}

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