---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate a conference call with the caller from an incident

# Initiate a conference call with the caller from an incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conference call from an incident to discuss about the resolution of an
incident.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.  
3. Tap the incident record you want to work on.  
4. Tap ![More options]().
5. Tap Start call button.
6. Provide the following details:  
   1. Conference bridge: Tap Conference bridge and select Microsoft Teams.
   2. Users: Select the users.
   3. Groups: Select the required group.

   {#initiate-conf-call-inc-itsm-mobile__ol_emd_4zw_24b}

7. Tap Submit.