---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Device details

# Device details {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Device details in Service Operations Workspace provide operational status and configuration information for devices in your environment. Use this view to review asset tags, serial numbers, model IDs, manufacturers, and connected
component details for a selected device.

To access a user and device details, WorkspacesService Operations Workspace and select the Devices icon (![The Devices icon.]()) in the primary navigation pane, then select a device from the list.  
Note:  
* Devices are categorized as Up or Down based on their current operational status.
* Select Computer details to access comprehensive information about the device. The information includes the asset tag, serial number, model ID, manufacturer, and configuration details of connected components.
{#dex-workspace-user-details__ul_z5s_msk_zfc}

To learn more, see [Device details pages](https://servicenow-prod.fluidtopics.net/HqnnrWTVZnre3_~l5rfWiA "The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance, battery, and Wi-Fi data. Network monitoring offers connection details, performance metrics, device metrics, network experience, and access. Additionally, you can access custom queries for more detailed insights.").

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