---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Proactive Engagement resolutions

# Activate Proactive Engagement resolutions for DEX Self-service {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Navigate to AllProactive EngagementIssue Registries.
2. Open an issue registry record.
3. Select the Active check box.
4. Select Update.  
   For more information about Proactive Engagement, see the [Proactive Engagement documentation](https://servicenow-prod.fluidtopics.net/rTOMLJhRAdGCYwR0bj_tbQ "Proactive Engagement assists organizations to improve employee productivity and satisfaction by proactively detecting and enabling employees to self-solve digital experience issues on a day-to-day basis.").

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