---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Check device health from Employee Center

# Check device health using Employee Center {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Monitor and resolve common device performance issues independently by using Device health check through the Employee Center portal.

## Before you begin

Role required: none

## Procedure

1. Open Device health check from Employee Center using one of the following options.

   | Option | Steps to open Device heath check |
   | Hardware or Software pages | 1. Open the Employee Center portal. 2. Navigate to Technology ServicesHardware or Technology ServicesSoftware. 3. (Optional) If Employee Center Pro is enabled, navigate to Help centerTechnology ServiceHardware or Help centerTechnology ServiceSoftware. 4. Select a device. The Device heath check widget appears, displaying device health categories with performance rated as Good, Average, or Poor. 5. Select a category to see more details in the Device health check page. {#check-your-device-s-using-employee-center__ol_q3x_g5n_z2c} |
   | Quick links | Navigate to Technology ServicesQuick linksDevice health check. If Employee Center Pro is enabled, navigate to Help centerTechnology ServicesQuick linksDevice health check. |
   |-|-|

   {#check-your-device-s-using-employee-center__choicetable_lhy_ttn_z2c}  
   Note:  
   When AI search is off, searching for Device health check returns a single result under CatalogHardware. When AI search is enabled, multiple results appear under both CatalogHardware and CatalogSoftware.
2. **Optional:** On the Device health check page, select the Favorite icon (![]()) to add it to your My Favorites section.
3. In the Diagnose tab, review the performance category and required actions for the device, applications, and network.
4. Select a Poor or Average performance category to view the issues and suggested resolutions.  
   The resolutions can be remedial action buttons, self-help instructions, or links to resources that provide resolutions.
5. Implement the suggested resolution to improve performance.  
   Note:  
   If a remedial action was triggered in the last 24 hours from either the Diagnose or Device actions tab, the remedial action button is inactive. It is reactivated 24 hours after the last action was triggered.
6. **Optional:** Submit feedback about whether the suggested resolution helped resolve an issue.
   * Yes: Select Yes if the resolution resolves your issue.
   * No: Select No if the resolution doesn't resolve your issue.

     If you select No, you see the option to open an IT ticket, based on the
     configuration.
   {#check-your-device-s-using-employee-center__choices_ofm_lmz_nfc}
7. **Optional:** Select the Open an IT ticket link if you require assistance in resolving an issue.  
   An incident record is created and the incident number is displayed. You can select the incident number link to access the record details and status.
8. Trigger device actions independent of device performance or associated issues.
   1. On the Device health check page, select the Device actions tab.
   2. To trigger remedial actions for the device, select Start now.
   3. To trigger remedial actions for applications, select Select item, select the application from the drop-down list, and then select Confirm.  
      A status message shows the progress of the action. You can trigger an action for another application while it is still in progress for one application.{#check-your-device-s-using-employee-center__table_ydd_qzq_fgc__entry__2}

      | Status of action | Displayed status |
      |-|-|
      | Remedial action is successful. | Completed |
      | Remedial action hasn't yet started. | No action history |
      | Remedial action is in progress | In-progress |
      | Remedial action fails | Failed |
      [Table 1. Remedial actions and displayed status]

      {#check-your-device-s-using-employee-center__table_ydd_qzq_fgc}
   {#check-your-device-s-using-employee-center__substeps_dgy_bzq_fgc}

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