---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View a conference call recording from Twilio in Service Operations Workspace

# View a conference call recording from Twilio in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

## Before you begin

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![List icon]()) icon.
3. Select IncidentsOpen.
4. Select the incident record.
5. Select the Collaborate icon (![Collaborate icon]()) from the contextual side panel.
6. On the Calls tab in the Completed calls section, select the View Recording button.
{#view-call-recording-twilio-sow__steps_kn1_x3k_b1c}

## Result

You can view the list of all the conference call recordings related to the incident record.

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