---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Contexts in Recommended Actions for ITSM

# Contexts in Recommended Actions for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ITSM base system includes the following context.
{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__2}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__3}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__5}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__7}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__9}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__11}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__13}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__15}{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb__entry__17}

| Context | Description |
| Incident context | This will show all valid recommendations on incidents based on the active recommendations in the Service Operations Workspace. |
| Incident task | This will allow you to search for AI powered recommendations for incident tasks in Service Operations Workspace. |
| Problem | This will allow you to search for AI powered recommendations for problems in Service Operations Workspace. |
| Problem task | This will allow you to search for AI powered recommendations for problem tasks in Service Operations Workspace. |
| Change request | This will allow you to search for AI powered recommendations for change requests in Service Operations Workspace. |
| Change task | This will allow you to search for AI powered recommendations for change tasks in Service Operations Workspace. |
| Interaction | This will allow you to search for AI powered recommendations for interactions in Service Operations Workspace. |
| Request | This will allow you to search for AI powered recommendations for requests in Service Operations Workspace. |
|-|-|
[Table 1. Contexts description]

{#contexts-in-recommended-actions-for-itsm__table_ics_vsk_xsb}