---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate KCS Integration for Incident Management

# Activate KCS Integration for Incident Management {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge) if you have the admin role. This plugin provides integration of Incident Management with the Advanced Knowledge Management features.

## Before you begin

Role required: admin

## About this task

The KCS Integration for Incident Management plugin (com.snc.incident.knowledge) activates the Knowledge Management Advanced Installer plugin.{#activate-kcs-integration-for-im__table_cgl_kgd_tgb__entry__2}

| Plugin | Description |
|-|-|
| Knowledge Management Advanced Installer \[com.snc.knowledge_advanced.installer\] | Use this plugin to install the Knowledge Management Advanced plugin. Activating or upgrading this plugin validates knowledge articles and knowledge bases to ensure that the Knowledge Management Advanced plugin can be successfully installed. |
[Table 1. Plugin for KCS Integration for Incident Management]

{#activate-kcs-integration-for-im__table_cgl_kgd_tgb}

After activating this plugin, agents can create knowledge articles directly from resolved incidents by using the Create Knowledge option
available for the Incident Form. For more information, see [Create a knowledge article from an incident using an article template](https://servicenow-prod.fluidtopics.net/WPGAhCXLDF9cabY3WxrXHA "Provide a resolution for an issue by creating a knowledge article from an incident with fields defined in an article template.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-kcs-integration-for-im__find-plugins-cmd}
{#activate-kcs-integration-for-im__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-kcs-integration-for-im__p_cb1_nfg_h1c}
   {#activate-kcs-integration-for-im__find-plugin-cmd}
{#activate-kcs-integration-for-im__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-kcs-integration-for-im__activate-plugin}
{#activate-kcs-integration-for-im__activate-plugin}{#activate-kcs-integration-for-im__steps_rfx_bf1_2t}
* **[Component installed with KCS Integration for Incident Management plugin](https://servicenow-prod.fluidtopics.net/chCWg_e0TQuLc80izUd3zg)**   
  The Incident KCS Article table is installed with the activation of the KCS Integration for Incident Management plugin (com.snc.incident.knowledge).

**Related tasks**   

* [Create a knowledge article from an incident using an article template](https://servicenow-prod.fluidtopics.net/WPGAhCXLDF9cabY3WxrXHA "Provide a resolution for an issue by creating a knowledge article from an incident with fields defined in an article template.")
* [Create a knowledge article from an incident](https://servicenow-prod.fluidtopics.net/ls1Y7i5fi6mdXt18bm07fQ "When you are ready to close an incident, you can create a knowledge article so the next time the issue comes up the resolution is easy to find.")  
**Related topics**   

* [List of Australia plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then