---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Continual Improvement Management

# Continual Improvement Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Continual Improvement Management (CIM) application enables you to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.  
An improvement initiative consists of:

* Goals to measure success
* Phases to organize work effort
* Tasks with specific actions to complete
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## Continual Improvement Management concepts {#cim-landing-page__section_glj_scr_cdb}

* [Continual Improvement Management overview](https://servicenow-prod.fluidtopics.net/8obpTCUstAAyzqpj8stFfA "Continual Improvement Management (CIM) enables you to initiate improvement opportunities within your organization by providing a centralized framework for planning, implementing, and monitoring improvement initiatives.")
* [Install Continual Improvement Management](https://servicenow-prod.fluidtopics.net/4QKbqzQgAAoR5WL917raqg "Install the Continual Improvement Management plugin from ServiceNow Application Manager after purchasing a subscription.")
* [Identifying improvement opportunities](https://servicenow-prod.fluidtopics.net/U1IdEw93hXyL4mnfN2gCZA "Identify improvement opportunities in your organization and determine your improvement goal.")
* [Managing improvements](https://servicenow-prod.fluidtopics.net/~9VM~cLts7dNzxTkpTHAOA "Continual Improvement Management (CIM) provides a structured process for requesting, approving, implementing, and tracking improvements aligned with company strategic objectives.")
* [Domain separation and Continual Improvement Management](https://servicenow-prod.fluidtopics.net/6FghdbbnOgBuBUnSNE_3Yg "Domain separation in Continual Improvement Management is configured to apply to all features of the application. Separation of data is configured along with separation of logic and process. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
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## Get help from ServiceNow
resources {#cim-landing-page__section_bhj_nfb_xbb}

* [Ask or answer questions in the Continual Improvement Management forum](https://community.servicenow.com/community?id=community_forum&sys_id=a1291a2ddbd897c068c1fb651f961992)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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