---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Assign a primary assignment group for each agent

# Assign a primary assignment group for each agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate each agent in your team to a primary assignment group to enable them to see
the KPI metrics for the groups to which they belong.

## Before you begin

Role required: sn_wfo_cfg_itsm.admin

## About this task

Before you set up Workforce Optimization for ITSM, you must assign each
agent in your team to an assignment group that is identified as the primary
assignment group to which they belong.

## Procedure

1. Navigate to AllUser AdministrationUsers.
2. Right-click the form context menu icon (![Form context menu icon]()) and select ViewWFO Workspace.
3. In the Primary Assignment Group field, select a group as the primary assignment group for each agent.  
   If you do not see the Primary Assignment Group field, select the gear icon and add the Primary Assignment Group field to the Selected column and select OK.
{#setup-primary-group-wfo-itsm__steps_acb_cn5_1tb}

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