---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Operational Success Admin Console

# Operational Success Admin
Console {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Operational Success dashboard provides a consolidated view of the end-to-end performance of the IT processes that are implemented.

## Prerequisites {#admin-console-os__section_wx2_mnr_2bc}

User Roles: You can assign different roles based on specific access requirements.

## Configure {#admin-console-os__section_gwk_w5r_2bc}

Tabs and dashboards: Map a KPI category such as Incident, Problem, Change, Request, and so on as an Operational Success dashboard tab to view the ITSM processes performance in your organization. Use this option to map the Performance Analytics dashboard associated with these KPI categories.

## Advanced options {#admin-console-os__section_ahr_x5r_2bc}

Review and configure the data visualization available in the base system for Incident, Problem, Change, Request, Interaction, Service catalog, Major Incident, Password Reset, and
Walk-up Experience.
* **[Create an operational success dashboard](https://servicenow-prod.fluidtopics.net/kIeuR9azJM4lOC7Kvp0OZQ)**   
  Create a KPI category and map with the operational dashboard to view the performance of the ITSM processes in your organization.