---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Get started with AI search in upgraded instances

# Get started with AI search in upgraded instances {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable intelligent query features that help agents to quickly find the required
answers in ITSM Mobile Agent in upgraded instances.

## Before you begin

Role required: ais_admin or admin

## About this task

You can get started with AI search in upgraded instances by using the AI search
configuration in the base system.

## Procedure

1. Enable AI search.
   1. Navigate to AllAI SearchAI Search Status.
   2. Click Request AI Search.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_lw2_x35_2wb}
2. Activate the AI Search Index Sources (Id: com.glide.ais.index_sources) plugin.
   1. Navigate to AllSystem DefinitionPlugins.
   2. Search for the AI Search Index Sources (Id: com.glide.ais.index_sources) plugin.
   3. Click Activate.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_k41_cj5_2wb}
3. Index all search sources.
   1. Navigate to AllAI SearchAI Search IndexIndexed Sources.
   2. Select all data sources.
   3. From the Actions on selected rows drop down, select Index All Tables.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_trw_jj5_2wb}
4. Publish the AI search-related search profile.
   1. Navigate to AllAI SearchSearch ExperienceSearch Profiles.
   2. Click ITSM Mobile Agent Search Profile.
   3. Click Publish.
   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_qfk_qj5_2wb}
5. Select the AI search-related search application configuration for the global search record.
   1. Navigate to sys_sg_global_search.list.
   2. From the list of search configurations, Click ITSM Mobile Agent Search.
   3. For the Search Application Configuration field, select \[AIS\] ITSM Mobile Agent Search Configuration.
   4. Click Update.

   {#get-started-ais-upgrade-itsm-mobile-agent__substeps_ozd_wj5_2wb}  
   Note:  
   If you do not want to use the AI search configuration in the base system, migrate your search profiles and other configurations from zing search to AI search. Perform the steps mentioned in [Configure AI Search
   for mobile devices](https://www.servicenow.com/docs/access?context=advanced-text-search-config-now&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

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