---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Playbook for remedial actions in incident investigation

# Playbook for remedial actions in incident investigation with DEX {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Playbook Experience displays current and past remedial actions executed from different sources. You can manage actions run from the Suggested resolutions or Action library within a DEX incident investigation page.  
Remedial actions executed from the following sources are displayed in the Playbooks panel of the incident record:

* Suggested resolutions from the Investigation tab of the incident record.
* Action library within the incident record
* Action library within a DEX device page
* DEX Self-service for employees
* Proactive Engagement
{#playbook-remedial-actions__ul_ivy_1jt_khc}

Each action card in the Playbooks panel displays information like the action name, source, status, start time, and name of user who initiated the action.  
You can monitor current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

* Current actions: Actions with the status of New or In Progress.
* Past actions: Actions with the status of Completed, Canceled, or Failed.
{#playbook-remedial-actions__ul_gyp_15x_mhc}

For more information, see [Manage remedial actions in DEX incident investigation Playbook](https://servicenow-prod.fluidtopics.net/hnlGuJp3bIgOxJfCGmKujw "View current and past remedial actions executed from different sources in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library within a DEX incident investigation page.").