---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure properties for Problem Management in Service Operations Workspace

# Configure properties for Problem Management in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the properties used to control process-related features, such as creating a problem task on a closed problem and re-analyzing a closed or a canceled problem.

## Before you begin

Role required: admin or problem_manager

## Procedure

1. Navigate to AllProblemAdministrationProblem Properties.
2. Adjust the properties as needed.  
   For more information about the available options, see [Problem management properties](https://servicenow-prod.fluidtopics.net/tj3vivZfEh8pOJGZYDyMlg "Problem Management properties are used to control features such as creating problem task on a closed problem and reanalyzing a closed or a canceled problem.").

*[\>]: and then