---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Field level recommendations in Recommended Actions for ITSM

# Field level recommendations in Recommended Actions for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  

ITSM base system includes the following field level recommendations for incidents.
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| Recommendation | Description |
| Service (Classification) | Returns Predictive Intelligence based field recommendations. This will give field predictions in the Service field of the current incident. |
| Assignment group (Classification) | Returns Predictive Intelligence based field predictions in the Assignment Group field of the current incident. |
| Configuration item (Classification) | Returns Predictive Intelligence based field predictions in the Configuration item field of the current incident. |
| Incident Fields value prediction (TI) | Returns Task Intelligence for ITSM based field predictions in the Service Assignment Group, Configuration item fields of the current incident. |
|-|-|
[Table 1. Field level recommendation description]

{#field-level-recommendations-in-recommended-actions-for-itsm__table_drv_vtn_cyb}