---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migrated

# Migrated {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You have successfully activated the Problem Management Best Practice -
Madrid - State Model plugin and updated your problem and problem task records to the new
best practice states.

## Before you begin

Role required: admin

## Procedure

1. **Optional:** View the records after migration in the related links.  
   The records are listed in one of the following related lists:  
   * Problems by State
   * Problem Tasks by State
   {#migrated-records__ul_wd1_fys_plb}
2. **Optional:** If any record failed to migrate, verify the reason for the failure, resolve it, and migrate the records again.  
   The failed records are listed in one of the following related lists:
   * Failed Active Problem Updates
   * Failed Active Problem Task Updates
   * Failed Inactive Problem Updates
   * Failed Inactive Problem Task Updates
   {#migrated-records__ul_yfp_1ht_plb}
3. Click Finish to return to guided setup to perform the clean-up tasks.
{#migrated-records__steps_qgf_4ys_plb}