---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Level Management plugins

# Service Level Management plugins {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate one or more of the Service Level Management plugins if they
are not already active. Some plugins include demo data.

You can activate one or more of the following Service Level Management plugins.
* **[Activate Service Level Management](https://servicenow-prod.fluidtopics.net/4UZSStXfpqU7H8jJ3br9tA)**   
  You can activate the Service Level Management plugin (com.snc.sla) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Activate SLA Breakdown definitions](https://servicenow-prod.fluidtopics.net/rj5xCkMfLNEbUfMj_e_IFA)**   
  You can activate the SLA Breakdowns plugin (com.snc.sla.breakdowns) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
* **[Activate SLA timeline](https://servicenow-prod.fluidtopics.net/j0oYgb~~g6Ll75Uk_xAcJw)**   
  You can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.
* **[Activate Service Level Management - SLA Timer Config API](https://servicenow-prod.fluidtopics.net/7O8CFnnZTyF9lCSv~yKK3A)**   
  You can activate the Service Level Management - SLA Timer Config API plugin (com.sn_slm_timer) if you have the admin role.