---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Explore

# Exploring Digital Portfolio Management {#ariaid-title1}

Release version: Australia  
Updated March 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Learn about the Digital Portfolio Management (DPM) Workspace features and benefits to manage all of your solutions in one place. Solutions in the context of DPM are services, service offerings, business applications, and service instances.

## Digital Portfolio Management overview {#dpm-explore-cfw__cf-exploring-parent-overview}

The DPM Workspace is one of several configurable workspaces that ServiceNow provides. For information about workspaces, see the following topics.

* [List of workspaces](https://www.servicenow.com/docs/access?context=list-of-workspaces&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
* [Open a Configurable Workspace experience in UI Builder](https://www.servicenow.com/docs/access?context=open-your-configurable-workspace-experience-in-ui-builder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
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The DPM Workspace enables you to:

* View and manage all your solutions in a central workspace through the full life cycle of plan, build, run, and optimize.
* Use key performance indicator (KPI) groups to track how each solution is performing.
* Drill down to the details of each solution to see the impacts.
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## Digital Portfolio Management users {#dpm-explore-cfw__cf-exploring-parent-users}

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| User | Description |
|-|-|
| DPM admin | The DPM admin role sets up the DPM Workspace environment, including the tabs that show, key performance indicator (KPI) groups and thresholds, and integrations with other ServiceNow and third party applications. |
| DPM manager | The DPM manager role works in the DPM Workspace environment to view all solutions and their KPI metrics. |
[Table 1. Users]

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## Digital Portfolio Management workflow {#dpm-explore-cfw__cf-exploring-parent-workflow}

Both DPM admins and DPM managers benefit from working in the DPM Workspace.
Figure 1. DPM Workspace overview  
* With a DPM admin role, you can:
  * Configure DPM Workspace solution pages.
  * Create and map key performance indicator (KPI) groups.
  * Create enterprise portfolios.
  * Use the DPM Admin Center guided walk-through to:
    * Identify solutions to configure
    * Identify portfolios
    * Assess planning items
    * Assess build metrics
    * Map KPI groups
    * Learn about the next steps that you can take
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* With a DPM manager role, you can:
  * Personalize your DPM Workspace homepage.
  * Create and manage personal portfolios.
  * Create demands and continual improvement initiatives (CIM).
  * Manage the end-to-end life cycle of your services and applications.
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## Digital Portfolio Management benefits {#dpm-explore-cfw__cf-exploring-parent-benefits}

The Digital Portfolio Management Workspace provides several benefits to help you manage the life cycle of services, service offerings, business applications, and service instances.
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| Benefit | Feature | Users |
|-|-|-|
| Manage the full life cycle of your services in the plan-build-run framework to visualize your services and to plan for them in the future. | [Digital Portfolio Management life-cycle management](https://servicenow-prod.fluidtopics.net/k0mMNofQe5taRf3p2Q7~BA "The Digital Portfolio Management (DPM) Workspace enables you to work in the plan-build-run life-cycle model. You can manage solutions that you own and view solutions that may have an impact on services or products that you care about.") | DPM manager |
| Align with the Common Service Data Model (CSDM) to get a holistic view of your IT landscape. | [Apply the CSDM guidelines to Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/7u4tt4f~Hek2Vp7DSmZ2Gg "Service data relates to each other using different applications and in different ways. Digital Portfolio Management (DPM) references the Common Service Data Model (CSDM) framework to bring service-related data together in a single view.") | DPM admin |
| View all services, service offerings, service instances, and business applications in personal portfolios and enterprise portfolios. | [Work with portfolios in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/fZab5W2_6h0zQ7iNW3m1hA "You can create and organize personal portfolios to see several solutions in one place. Administrators create enterprise portfolios. The service-type enterprise portfolios are created using Service Portfolio Management tables. Business application and service instance portfolios are created using enterprise portfolio tables. You can also see list modules of services and applications that aren’t in a portfolio by using list modules.") | DPM manager to view solutions. DPM admin to create enterprise portfolios. |
| View and set up key performance indicator (KPI) groups for services, service offerings, service instances, and business applications. | [KPI groups in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/nBbjv8yisE3GhqfaAx28Dw "Define and configure the key performance indicator (KPI) groups in DPM that matter most to you. When you associate KPI groups with your services and applications, you can analyze their performance in a centralized area.") | DPM manager to view KPI groups and metrics. DPM admin to set up and adjust KPI groups. |
| Integrate with the ServiceNow® Strategic Planning application to see the roadmap of services, their performance levels, and to view a comprehensive roadmap. | [View service and service offering details](https://servicenow-prod.fluidtopics.net/v~DdTXS4xofTQ05RWi6Jsw "View information about services and service offerings that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the life-cycle phase information in tabs — Plan, Build, Run, and Info.") | DPM manager |
| See service impacts such as critical incidents, outages, changes, risks, and audits. You can also see when other teams are mitigating such impacts. | [View business application details](https://servicenow-prod.fluidtopics.net/XfTIzsjf5UaU6waqQ~8wpQ "View information about business applications that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the business application life-cycle phase information in tabs — Plan, Build, Run, Risk, and Info.") | DPM manager |
| See DevOps Change Workspace data for business application details on accelerate metrics and flow metrics. | [DevOps value stream metrics in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/YkiDfeoZjAVaPnJoiYYOOg "View key metrics related to the performance of your solutions in Digital Portfolio Management (DPM). If you manage your solutions in a DevOps model, then you can view DevOps data for your business applications as well as link to the DevOps Change Workspace directly from DPM.") | DPM manager to view DevOps data. DPM admin to turn on the DevOps system property. See [Configure the Digital Portfolio Management experience](https://servicenow-prod.fluidtopics.net/ZltCF_x9Zt31udOP6eF9Xg "If your organization doesn't use certain modules or life-cycle phases in Digital Portfolio Management (DPM), then configure the experience by hiding those elements from user views."). |
| Integrate with Process Mining to see the status of solution KPI metrics, and adjust as needed. | [Configure Digital Portfolio Management to integrate with Process Mining](https://servicenow-prod.fluidtopics.net/hNRRoZvJVSnAt9Fs3ARi2g "Use Process Mining in Digital Portfolio Management (DPM) to see the status of a key performance indicators (KPI) on your solutions, and adjust as needed.") | DPM manager to view Process Mining data. Process Mining analyst to enable the system property. See [Process Mining components for Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/KWivYFFEC5FyMHzjJut7IA "Admins must install the ITSM Process Mining Content Pack from the ServiceNow Store to get the insights and system property for Process Mining in Digital Portfolio Management (DPM). Use Process Mining to analyze and improve key performance indicator (KPI) outputs in DPM."). |
[Table 2. Digital Portfolio Management benefits]

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## What to explore next {#dpm-explore-cfw__cf-exploring-parent-links}

To learn more about configuring and using DPM, see:

* [Configuring Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/Zd2XTd6KbGz0FKuwP2Npxg "Enable the Digital Portfolio Management (DPM) Workspace and configure the settings for your organization. Set it up to show data so you can monitor services, service offerings, business applications, and service instances. All configuration tasks require the DPM admin role [sn_dpm.dpm_admin].")
* [Getting started with Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/1JU7a2miJypc2Ku5dRzLNQ "The Digital Portfolio Management (DPM) Workspace is a unified environment to view all your services, service offerings, business applications, and service instances. With the proper access, you can also view details and edit the solutions without having to leave the DPM experience.")
* [Work with portfolios in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/fZab5W2_6h0zQ7iNW3m1hA "You can create and organize personal portfolios to see several solutions in one place. Administrators create enterprise portfolios. The service-type enterprise portfolios are created using Service Portfolio Management tables. Business application and service instance portfolios are created using enterprise portfolio tables. You can also see list modules of services and applications that aren’t in a portfolio by using list modules.")
* [Work with solution data in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/ijYI1Hrh4v_cCUm9VD5cgQ "After you create and organize personal portfolios and review the available enterprise portfolios, you can do several actions with the DPM manager role to monitor the progress of solutions.")
* [Digital Portfolio Management reference](https://servicenow-prod.fluidtopics.net/eHogcLvEuvUyeqN_6zsYqg "Reference topics provide additional information about administering Digital Portfolio Management (DPM).")
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