---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Walk-up Experience reference

# Walk-up Experience reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Explore comprehensive and additional information about the Walk-up Experience services.

The following topics offer additional information on Walk-up Experience, which assists you in customizing the application to address IT-related issues faced by your employees.  
* [View Badge Scanner Integration scan logs](https://servicenow-prod.fluidtopics.net/~aj18IzlHb2sgtbREsKwwQ "Monitor scanner-use error activity at a Walk-up Experience onsite location by viewing the scan logs. Each time a badge reader device triggers an error, a scan event is logged in the Badge Scan Logs module.")
* [Quick start tests for Walk-up Experience](https://servicenow-prod.fluidtopics.net/bOBY0msQRo807ssMC2WEfA "Validate that Walk-up Experience still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.")
* [Components installed with Walk-up Experience](https://servicenow-prod.fluidtopics.net/yKtYMd_JezD8NjU3d1E_qg "Several types of components are installed with activation of the Walk-up Experience plugin, including tables and user roles.")
{#walk-up-experience-reference__ul_fcg_kqp_t1c}