---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure incidents to close automatically

# Configure incidents to close automatically {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Close incidents automatically based on the last updated date or the resolution date
of the incident by configuring incident properties. You can also mention the number of days
system must wait before initiating the auto-closing functionality.

## Before you begin

Role required: admin

## About this task

You can auto-close incident based on the last updated date or the resolution date of the incident using the property Enable auto closure of incidents based on Resolution date. Setting this to 'No' will make auto closure to run based on the Updated date (com.snc.incident.autoclose.basedon.resolved_at). This property is set to true only for the new customers starting the London release. Existing customers before the London release have to manually set the property to true.  
Note:  
You cannot auto-close a major incident based on the incident auto-closure property. For more information, refer [Close a major incident](https://servicenow-prod.fluidtopics.net/wP9v50XCmZ40dDEJns2Nyw "You can close a major incident manually after validating the resolution and when the major incident is in the Resolved state.").

A scheduled job called Autoclose Incidents (System SchedulerScheduled JobsScheduled Jobs) runs the Incident Autoclose business rule to
close incidents as described. By default, it assigns the name of the administrator,
who is logged in when the Autoclose Incidents job runs, to the
Updated by field.

## Procedure

1. Navigate to IncidentAdministrationIncident Properties.
2. Select the Enable auto closure of incidents based on Resolution date. Setting this to 'No' will make auto closure to run based on the Updated date check box if you want the incident to be auto-closed based on the resolution date.
3. In the Number of days (integer) after which Resolved incidents are automatically closed. Zero (0) disables this feature (glide.ui.autoclose.time) property, enter the number of days.  
   Note:  
   If you have an inactivity monitor triggering on your incident, it resets this auto-close clock each time it triggers, preventing your incident to be closed. To prevent this reset, set a Reset Condition on your inactivity monitor to \[Incident state\] \[is not\] \[Resolved\].
4. Click Save.
**Related tasks**   

* [Configure default user for auto-closing incidents](https://servicenow-prod.fluidtopics.net/QLGDlxmemgtafJmUR8ny~w "Change the default user who last updated an incident to the user you mention for auto-closing incidents.")

*[\>]: and then