---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request the legacy Oracle Process Pack

# Request the legacy Oracle Process Pack {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The legacy Software Asset Management - Oracle Process Pack (com.snc.sam.oracle.pp)
plugin can no longer be activated upon request. If the legacy plugin has already been
activated on your ServiceNow instance, you can continue to use the
legacy Oracle Process Pack.

## Before you begin

Role required: admin

## About this task

The legacy Software Asset Management (com.snc.software_asset_management) plugin
activates all related plugins.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateSWAssetMgmtOraclProcPac__navigate-plugins}
{#t_ActivateSWAssetMgmtOraclProcPac__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#t_ActivateSWAssetMgmtOraclProcPac__request-plugin}
{#t_ActivateSWAssetMgmtOraclProcPac__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#t_ActivateSWAssetMgmtOraclProcPac__table_awx_bhf_ygb__entry__2}{#t_ActivateSWAssetMgmtOraclProcPac__p_ub1_nfg_h1c}{#t_ActivateSWAssetMgmtOraclProcPac__p_vb1_nfg_h1c}{#t_ActivateSWAssetMgmtOraclProcPac__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#t_ActivateSWAssetMgmtOraclProcPac__p_wb1_nfg_h1c} Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#t_ActivateSWAssetMgmtOraclProcPac__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#t_ActivateSWAssetMgmtOraclProcPac__p_bc1_nfg_h1c}
   {#t_ActivateSWAssetMgmtOraclProcPac__request-form}
{#t_ActivateSWAssetMgmtOraclProcPac__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#t_ActivateSWAssetMgmtOraclProcPac__submit-request}
{#t_ActivateSWAssetMgmtOraclProcPac__submit-request}{#t_ActivateSWAssetMgmtOraclProcPac__steps_zsy_qg1_ft}
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then