---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View details in an escalation log

# View details in an escalation log {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the escalation log record for full details on the time line and actions for
an on-call escalation as it progressed through the on-call escalation path. You can
also access escalation and escalation notification information from
reports.

## Before you begin

Role required: rota_admin or admin

## About this task

This topic describes how to use the logs to access escalation
information. You can also access escalation notification information
from reports. See [Legacy: Viewing the Performance reports for escalations](https://servicenow-prod.fluidtopics.net/K5W~2ZJC2eFS3eUSkSfNPQ "The Performance reports enable detailed review of how well escalations are being processed. You have precise control of the data that describes escalation progress using filters like group, priority, level, or escalation category.").

You can enable or disable logging using the
com.snc.on_call_rotation.log_escalations
property, as described in [System properties for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/LnPeuCxU~5Qu4txwXNJQng "The property settings configure On-Call Scheduling operations.").

## Procedure

1. Navigate to AllOn-Call SchedulingEscalationsEscalation Logs and open the incident.  
   The On-Call Escalations \[Escalation Logs view\] opens.
2. Click the Information icon (![Information icon]()) to open the incident record.  
3. For each item in the related lists, you can click the Information icon (![Information icon]()) to drill deeper into the details of the escalation (for example, to determine Time to acknowledge values).
**Related concepts**   

* [Designing an escalation process](https://servicenow-prod.fluidtopics.net/ietRWitDFunvIktFOp7w8g "To design an escalation process for a task, you define a trigger rule and configure one or more escalation policies.")  
**Related tasks**   

* [Track the progress of an escalation](https://servicenow-prod.fluidtopics.net/kOUY_4o4H9qH3zhv4Sk7iA "Use the On-Call Escalation Tracking page for full visibility into the time line of an active or closed escalation as it progresses through its on-call escalation path.")

*[\>]: and then