---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Assign the Password Reset Service Desk role to the user

# Assign the Password Reset Service Desk role to the user {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign the password reset service desk agent (password_reset_service_desk) role to the users to work on the incidents or interactions related to the password reset issues.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations WorkspaceOverview.
2. On the Admin Center page, do one of the following:  
   * In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   * In the Configurations tab, select Service Desk Assisted Password Reset card.
   {#assign-sd-role-pr-sow__ul_d2f_cvl_zbc}
3. On the Password reset agents card, select Configure.  
   A new tab containing the list of users who have the service desk assisted password reset role(password_reset_service_desk) is displayed.
4. Select New.
5. On the form, fill in the fields.  
   {#assign-sd-role-pr-sow__table_sys_xbm_zbc__entry__2}

   | Field | Description |
   |-|-|
   | User | Users whom the password reset role (password_reset_service_desk) must be assigned. |
   | Role | Password reset service desk role to be assigned. |
   [Table 1. Password Reset service desk role]

   {#assign-sd-role-pr-sow__table_sys_xbm_zbc}
6. Select Submit.

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