---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

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    - australia

ft:locale :

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ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

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bundleId :

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workflow :

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---

# Integrate Microsoft Office 365 calendar with Walk-up Experience

# Integrate Microsoft Office 365 calendar with Walk-up Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With Microsoft Office 365 calendar integration, Walk-up Experience users can view appointments in their primary calendar. When they make an appointment, modify it, or cancel it, they are sent invites and updates via their Outlook calendar.  
This feature is only available when Microsoft Office 365 Outlook is the hosted calendar service. Administrators enable the flows that execute the integration using Workflow Studio. Other prerequisites include:

* Microsoft Entra ID and the Microsoft Office 365 tenant exists and is configured.
* Associated connections and credentials are setup and tested.  
  Note:  
  These prerequisites are assumed already in place at your business.
{#walkup-ms-office-365-integration__ul_bsn_cwt_h4b}
* **[Set up Microsoft Office 365 integration for Walk-up Experience](https://servicenow-prod.fluidtopics.net/7CKuMWcfVby_CHb5OnjgKg)**   
  Enable Walk-up Experience Microsoft Office 365 calendar integration. When requesters make an appointment, modify it, or cancel it, the Outlook calendar is sent invites to an appointment and any updates.