---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Predictive Intelligence for Incident

# Predictive Intelligence for Incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use your instance records to build Incident Management -specific
solutions.

## Solution definitions {#pi-for-incident__section_ifk_n1t_kbb}

The solution definitions are available when you have the Predictive Intelligence for Incident
plugin (com.snc.incident.ml) activated in your system.

These solution definitions are available as templates on instances where both Predictive Intelligence and Incident Management are active. Create your own
solution definition records to customize the behavior.  
{#pi-for-incident__table_bdh_nzs_kbb__entry__3}

| Solution Definition | Solution Type | Description |
|-|-|-|
| Similar Open Problems | Similarity | Recommends similar open problems that the current incident can be linked to. By default, the similarity is inactive. |
| Similar Open Change Requests | Similarity | Recommends similar open change requests that the current incident can be linked to as a request for change. By default, the similarity is inactive. |
[Table 1. Solution Definitions for Incident Management]

{#pi-for-incident__table_bdh_nzs_kbb}For more information on similarity solution, refer [Create similarity solution](https://www.servicenow.com/docs/access?context=create-similarity-solution&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).