---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use Zoom to make conference calls in Service Operations Workspace

# Use Zoom to make conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Zoom to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.
* **[Start a conference call using Zoom in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/2HSYFyUwpFJITlYhgQ~aMA)**   
  Start a conference call using Zoom to work towards the resolution of an incident.
* **[Manage Zoom conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/9Ig2O2L5sJdD~sYCtDPsUA)**   
  Add or mute participants in a Zoom conference call in Service Operations Workspace.
* **[Leave a Zoom conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/tcLse84WSL4ric~1Kq6WOg)**   
  Leave an active conference call. The call will still be active with other participants.
* **[End a Zoom conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/K9TRgKxjIzosYahYhDu9Wg)**   
  As a host or a user with the incident manager role, you can end the conference call.
* **[Reinitiate a conference call from Webex in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/7MkQwRQ6udQfNKuIJjFW4g)**   
  Reinitiate a conference call to discuss about the resolution of an incident.