---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# User Criteria Settings

# User Criteria Settings {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
User criteria settings details the settings in Proactive Engagement to group the users for certain conditions.

You can access user criteria settings through AllProactive EngagementUser Criteria Settings. User criteria includes or excludes a user or certain group of users from receiving PE notifications. User criteria helps in grouping the users based on certain conditions such as role, location, department, or Business unit and so on. Once the user criteria is created, the users
are excluded or included as per the defined criteria. As a prerequisite, set the role to Engagement admins `sn_pren.engagement_admin` to be able to set the user criteria. The criteria for user settings are applied at the
framework level rather than the use case level. Once these criteria are established, notifications will be enabled/disabled corresponding to the criteria set.

You can access any pre-defined user criteria. To know more, see [User criteria diagnostics for Knowledge Management](https://www.servicenow.com/docs/access?context=diagnose-knowledge-user-criteria&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). To create a new user setting, fill the following details:
{#user-criteria-pe__table_xhb_tn3_y2c__entry__2}

| Field | Description |
|-|-|
| User Criteria | User Criteria name |
| Order | Number of user |
| Type | Inclusion/Exclusion criteria Note: Exclusion always takes precedence over Inclusion. |
| Active | Yes/No |
[ ]

{#user-criteria-pe__table_xhb_tn3_y2c}

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