---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define an assignment rule for problems

# Define an assignment rule for problems {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After a problem is logged, it must be assigned to the appropriate group or individual
to handle the problem. You can define assignment rules to automate the assignment
process.

## Before you begin

Role required: assignment_rule_admin or admin

## About this task

Some assignment rules are predefined for Problem Management. Review the predefined assignment rules, and verify that the problem assignment rules you want to use are active. For example, the Network Problem assignment rule looks at the configuration item class for network problems and assigns the problem to the Network group.

In this procedure, define an assignment
rule to assign database problems to the Database group. It is
just an example to let you know how to define an assignment rule. The
Database Problem assignment rule is already available in
the base system.

## Procedure

1. Navigate to AllSystem PolicyAssignment and click New.
2. Complete the form using the following information.  
   * Name: <kbd class="ph userinput">Database Problems</kbd>
   * Applies To tab or section:
     * Table: Problem \[problem\]
     * Conditions: Dot-walk to \[Configuration Item.Class\] \[is\] \[Database\].
     {#t_DefineAnAssignRuleForPRBs__ul_np5_1zf_h5}
   * Group in the Assign To tab or section: Database
   {#t_DefineAnAssignRuleForPRBs__ul_i2g_pwq_f5}
3. Click Submit.
4. Test the assignment rule by completing the following steps.
   1. Navigate to ProblemCreate New.
   2. Complete the problem form and select a configuration item with a class of Database.
   3. Click Submit.
   4. Open the problem and verify that the assignment group was added.
**Previous topic:** [Configure problem categories](https://servicenow-prod.fluidtopics.net/puiGmH3iAnpshMxQ85IO6A "Configure problem categories to provide a refined way of monitoring and reporting problems. Add to or remove category and subcategory choices from the list of problem categories or subcategories.")  
**Next topic:** [Categorize a problem as a major problem](https://servicenow-prod.fluidtopics.net/qit7wpIMUI2wQnHdqqipFg "You can prioritize a problem and highlight that it needs a review.")

*[\>]: and then