---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure an event load order

# Configure an event load order in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a system property to display your preferred event categories first on the
calendar.

## Before you begin

Set the map application scope to Shift Planning. For
information on how to set the scope, see [Set map application
scope](https://www.servicenow.com/docs/access?context=set-map-application-scope&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: admin

## Procedure

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Enter the following field values.  
   {#add-event-load-property-configurable-workspace__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Suffix | `sn_shift_planning.event_load_order` |
   | Application scope | Shift Planning |
   | Type | String |
   | Value | ``` { "fastLoad":[ "07e433f449a11010f877de942e7c1d18" ] } ``` where fastLoad is the array of sys_ids for event categories that you would like to load first. The remaining custom event categories will be loaded after all event categories with fastLoad categories are loaded and updated on the calendar. |
   | Read roles | sn_shift_planning.agent |
   | Write roles | sn_shift_planning.admin |
   [ ]

   {#add-event-load-property-configurable-workspace__table_yfh_h3p_f4b}
4. Click Submit.