--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Work on a change request in Service Operations Workspace # Work on a change request in Service Operations Workspace {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Modify a supported configuration item to clear a change request. ## Before you begin Role required: itil ## Procedure 1. Open a change request. 2. To open a change request, select the List icon (![list icon]()) and then navigate to Changes. Note: Following lists are available: * Open * Closed * All {#work-on-change-sow__ul_xpq_rgk_bgc} 3. Select a change request from the relevant list. Note: You can also open a change request from the Incidents, Problems or Interactions lists. 4. Perform any of the following actions on the change record page. | Option | Description | | Create change tasks for delegation | In the Overview tab, select Add Task. For more information about creating a change task, see [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw "When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work."). | | Compose an email from the change | Select the more actions icon (![more actions icon]()) and select Compose Email. | | Create outage | Select the more actions icon (![more actions icon]()) and select Create Outage. | | View dependencies | View the entities associated with the CI that can be impacted as a result of the change request. In the Impact section of the Details tab, select the Configuration item dependency view icon ( ![configuration item dependency view icon]() ) displayed in the Configuration item, Service offering, or Service field, as applicable. The unified dependency Configuration Management Database (CMDB) map is displayed in a new tab within the workspace view. | | Refresh impacted Services on a change request form | Select the more actions icon (![more actions icon]()) and select Refresh Impacted Services. For information about refreshing impacted services, see [Refresh impacted services and CIs for Change](https://servicenow-prod.fluidtopics.net/cKmPbkmibQMNLO1PLd~RmA "The Impacted services and CIs related list refreshes its records and also the records listed in the Service Offerings and Business Applications related lists based on the affected CIs. You can identify the impacted services and CIs and take necessary action."). | | Cancel the change | Select the more actions icon (![more actions icon]()) and select Cancel. | | Delete the change | Select the more actions icon (![more actions icon]()) and select select Delete. | | Copy the record page URL to easily access the record | Select the more actions icon (![more actions icon]()) and select Copy URL. | | View the record information such as SLAs | From the contextual side panel, select the record Information icon (![record Information icon]()). | | Attach a record that helps in quick resolution of the change | 1. From the contextual side panel, select the agent assist icon (![agent assist icon]()). 2. Search for a resource and perform the required action, for example, link the change to an incident. {#work-on-change-sow__ol_t1v_2dn_vsb} | | Collaborate using Microsoft Teams | From the contextual side panel, select the collaborate icon (![collaborate icon]()). | | Add attachments | From the contextual side panel, select the attachments icon (![attachments icon]()). Note: The added attachments are displayed in the activity stream in the Compose section. | | Create templates for reuse | From the contextual side panel, select the templates icon (![templates icon]()) and create a template or reuse an existing one. | | Approve the change | Select Related records tab, select Approvers. | | Implement the change | Select  Implement  to put the change request into action. The change request state changes to  Implement. The workflow creates two change tasks: Implement  and  Post-implementation testing. Review the change tasks and assign them to a user or group, as appropriate. | | Review a change request | Select  Review  after reviewing the details on the change request. The change request is moved to the  Review  state. All open change tasks are set to  Canceled. | | Close a change request | Select  Close  after entering the  Close code  and  Close notes  in the  Closure Information  section. The change request is closed. | |-|-| {#work-on-change-sow__choicetable_hvj_ccg_vsb} The following action buttons are displayed only if the On Hold field is configured for the change request form in SOW: * Schedule * Request approval for access * Request approval for authorize * Implement * Review * Close {#work-on-change-sow__ul_xzg_h4z_mhc} **Related concepts** * [Standard change catalog](https://servicenow-prod.fluidtopics.net/QC~F6GmQVltvJ94ynhFS1w "Standard changes are pre-approved, low-risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.") **Related tasks** * [Create a change request in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/GzFC9QFFC4Mf7lR2iJAZXw "Track modifications to a supported configuration item (CI) by using a change request. You can record information such as the reason for the change, and the change type, priority, and risk.") * [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw "When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work.") * [Work on a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/jA_BEBytiLfbz68AEOkF~Q "Complete the change task that in turn helps in resolving the associated change.") * [Create a Change Advisory Board (CAB) definition](https://servicenow-prod.fluidtopics.net/Q4ECQnyQDVaXs~uccvW7mA "Create a Change Advisory Board (CAB) definition in Service Operations Workspace to set up recurring CAB meetings for reviewing and authorizing change requests.") * [Create a CAB meeting](https://servicenow-prod.fluidtopics.net/dzoJSxT2vgzN2RqQySVsRg "Create a Change Advisory Board (CAB) meeting in Service Operations Workspace to review and authorize change requests.") * [Conduct a CAB meeting in the CAB workbench](https://servicenow-prod.fluidtopics.net/7_t8ZQh~fYETOrMquAp1lg "Start and conduct a Change Advisory Board meeting in the CAB Workbench in Service Operations Workspace to review the agenda and approve or schedule changes.")