---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Copy a KPI group

# Copy a KPI group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Copy an existing KPI group. In the copied KPI group, everything, including the KPI threshold, gets copied except the assignment group mapping. You can modify the copied KPI group according to your requirement.

## Before you begin

Role required: sn_team_perf.team_performance_admin

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMTeam PerformanceKPI Groups.
2. Open any KPI group that you want to copy.
3. Select Copy.  
   The copied KPI group opens. The copied KPI group name is the same as the one that you copied with Copy of in the front of the name.

   You can change the name, description, and order according to your requirements. You can also change the supporting KPIs.

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