---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Employee experience in Employee Center

# Employee experience in Employee Center {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.

## Key features {#employee-experience-employee-center__section_rnf_xp2_whc}

From the Employee Center portal, an employee can perform the following actions:

* Search for relevant information. In the base system, the following external content sources are supported:
  * Microsoft Support/Microsoft Windows
  * Zoom
  * Webex
  * Okta
  * Apple Support
  * Zscaler
  {#employee-experience-employee-center__ul_kql_khb_xhc}
* Open IT ticket
* Check the status of employee's requests and incidents in a simplified view
* Browse commonly requested catalog items
* Access open and completed tasks
* Access the requests assigned to or submitted by the employee
* Access the favorites
* Review notifications
* Get support

{#employee-experience-employee-center__ul_gld_yp2_whc}  
Important:  
The Employee Center portal experience can be integrated with the following platforms and applications:

* Moveworks. For information about conversational support with this integration, see [Moveworks for Employee Center](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
* Microsoft Teams
* Slack chat.

* **[Open an IT ticket in Employee Center](https://servicenow-prod.fluidtopics.net/QaQE_uBhqM5suSNLgbZY6Q)**   
  Resolve a user's issue by opening an IT ticket.
* **[Submit a catalog item request in Employee Center](https://servicenow-prod.fluidtopics.net/aNLAlF5ToAJ8SWJusvFKcg)**   
  Save time in searching for and submitting requests for commonly requested catalog items.
* **[Search for a solution in Employee Center](https://servicenow-prod.fluidtopics.net/ibp82Ay1087RREQJeGLfbQ)**   
  Resolve a user's issue by searching for a relevant solution.
* **[Get chat support in Employee Center](https://servicenow-prod.fluidtopics.net/p7J82qnsXrWwbKzSRhy1NA)**   
  Resolve user issues by requesting for support using chat.