---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a system property to set default date range

# Add a system property to set default date range in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a system property to set the default date range in the configurable Workforce Optimization for ITSM application.

## Before you begin

Role required: admin

## About this task

The Teams application uses the sn_optimize.default_date_range property in the
configurable Workforce Optimization for ITSM application to set the
default date range in the date range picker to view your team's performance for that
time period.

## Procedure

1. Select All and in the application navigator, enter enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Select New.
3. Enter the following field values.  
   {#add-property-date-range-wfo-itsm__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Name | sn_optimize.default_date_range |
   | Type | Integer |
   | Value | The preferred number of days based on which the start and end dates are set in the date range picker in the Teams module. |
   | Read roles | sn_team_perf.team_performance_user |
   | Write roles | sn_team_perf.team_performance_admin |
   [ ]

   {#add-property-date-range-wfo-itsm__table_yfh_h3p_f4b}