---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Upgrade a license using the legacy Software Asset Management plugin

# Upgrade a license using the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the legacy Software Asset Management (com.snc.software_asset_management)
plugin to upgrade a software license through one of two methods: through a software license
record or through a software model record.

## Before you begin

Role required: sam

## Procedure

1. Complete the following steps to identify an upgrade parent from a software license record.
   1. Navigate to Software AssetSoftware Licenses and select a software license.
   2. Click the Software Upgrade and Downgrade tab and click New.
   3. Complete the form.  
      {#t_UpgradingALicense__table_on3_kd3_sgb__entry__2}

      | Field | Description |
      |-|-|
      | License | Name and asset number of the software license. |
      | Downgrade Child | Lower version of the software license. |
      | Upgrade parent | Higher version of the software license. |
      | Start date | Start date of the upgrade. |
      | End date | End date of the upgrade. |
      [Table 1. Software Upgrade and Downgrades form]

      {#t_UpgradingALicense__table_on3_kd3_sgb}
   4. Click Submit.  
      The software upgrade displays in the Software Upgrade and Downgrades section.
   5. Select the software upgrade check box and click Update.  
      The software license is updated in the Software License list.
   {#t_UpgradingALicense__substeps_b2y_v35_2r}
2. Complete the following steps to identify an upgrade parent from a software model record.
   1. Navigate to Software AssetSoftware Models.
   2. Select a model.
   3. In the Upgrade section, double-click under the Upgrade parent column heading.
   4. Select a software model from the list.
   5. Click the green check mark and click Update.  
      The Software Model form is updated.
   {#t_UpgradingALicense__substeps_twj_hj5_2r}
{#t_UpgradingALicense__steps-brx_2j5_2r}

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