---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Major Incident Management in Service Operations Workspace

# Activate Major Incident Management in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Major Incident Management (app-sow-mim) plugin in Service Operations Workspace using Admin Center.

## Before you begin

Role required: admin

## About this task

Activating this plugin enables the Major incident button on incident records in Service Operations Workspace and unlocks the major incident management workflow, including the major incident workbench, communication plans and post-incident review.

## Procedure

1. Navigate to AllService Operations WorkspaceConfigurations.
2. On the Admin Center Overview tab, in the Configure ITSM Core section, select the Install button under Major Incident Management.
3. In the pop-up window that lists plugins to be installed, select Start Install.

## What to do next

After Major Incident Management has been activated, you can configure the available features by selecting the Configure option, which redirects you to the Configuration tab of the Admin Center. For more information, see [Configuring Major Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/0AUPBE3AopBJ1eBXkF8Law "Configure the features in Major Incident Management to use and manage major incidents in Service Operations Workspace.").

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