---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Invoke an SLA condition rule globally

# Invoke an SLA condition rule globally {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can globally change the default set of SLA condition rules.

## Before you begin

Role required: admin

## About this task

By default, the SLAConditionBase is used for the SLA condition
rules. This can be changed by doing the following:

## Procedure

1. Navigate to AllService Level ManagementSLA Properties.
2. Change the value of the com.snc.sla.default_conditionclass [SLA
   property](https://servicenow-prod.fluidtopics.net/WpiXe7LbGyuq936ucHgWEA#r_SLAEngineProperties "Administrators can manage the SLA engine using SLA engine properties.") to the new condition rule name:  
   Note:  
   This is the default condition rule, if no condition rule is specified on an SLA definition.
**Related concepts**   

* [SLA condition rules](https://servicenow-prod.fluidtopics.net/0uuYf8QXE2bm9Q8PUmYfmw "SLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.")

*[\>]: and then