---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Operations Workspace - Learning

# Service Operations Workspace - Learning {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use Service Operations Workspace
Learning to review learning courses and paths and complete them.

As an agent, you can get recommendations on courses or paths that you may want to take,
complete learning paths and courses, and add skills to your skills set when you complete
them.

## Overview tab {#itsm-sow-coaching__section_pw5_zzn_lvb}

Use the Overview tab to view your active or completed learning tasks, skills you've used recently, and recommendations based on your past activities.{#itsm-sow-coaching__table_mnm_ny1_mvb__entry__2}

| Section | Description |
|-|-|
| My active learning | View the learning tasks, which could include learning paths and courses. * These include the ones that your manager has assigned to you and the ones you chose to self-enroll. * They're sorted by the due date and display the duration to complete the task and the completion progress. * You can select View all active learning to view all of your active tasks. {#itsm-sow-coaching__ul_kzc_sy1_mvb} |
| Completed learning tasks in the last 90 days | Monitor the status of enrolled learning paths and courses that you've completed in the last 90 days. |
| My skills | Analyze how many skills that you have in your skills set at a given time including the skills you've recently used. |
| You may like | See recommendations that you may like based on your past activities or your teams' activities, what's trending, and courses that were added recently to your library. |
[ ]

{#itsm-sow-coaching__table_mnm_ny1_mvb}

## Discover tab {#itsm-sow-coaching__section_jqh_b14_lvb}

Use the Discover tab to:

* Browse the course catalog or filter them based on set criteria narrow down the display of them to what's relevant to you.
* Analyze details for a course and path such as the time that it takes to complete them, or the skills you have gained recently.
* Get learning recommended to you based on your past activities or the activities of your teams to which you belong. The content is grouped into different categories. For more information, see [Recommendation
  grouping](https://servicenow-prod.fluidtopics.net/MfSzkSj7ZjZIFoLVotv4ng "Workforce Optimization for ITSM installs the roles and tables when you enable the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm).").
* Select Browse recommended learning, and then select and enroll in the desired course item.
{#itsm-sow-coaching__ul_et2_41n_jvb}

## My learning tab {#itsm-sow-coaching__section_ksj_c14_lvb}

Use the My learning tab to:

* Analyze courses or paths that are still pending completion and when they're due. You can also sort them by due date.
* See courses, which were assigned to you or the ones you've enrolled in that you've have completed.
* Use the Assigned \& enrolled filter to narrow down the search.
{#itsm-sow-coaching__ul_exj_tcn_jvb}

[Take a survey](https://servicenow-prod.fluidtopics.net/8vBARoPf4Dvani1nFEVPQw "Complete the survey assigned to you in Service Operations Workspace This feature is available only when the Workforce Optimization for ITSM plugin sn_wfo_cfg_itsm is installed.") or [review skills](https://servicenow-prod.fluidtopics.net/7TfL6mo5cNKxVefa~vcgKQ "Evaluate the skill proficiency for an existing skill or add a new skill and request approval to update those skills in your skill set. Get notified when your manager requests a skill review.") to add to your skill set. You can receive surveys available for any group to which you belong. You can make a copy of the survey and work on it to complete
them.
* **[Learning path and course item discovery in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/D8YhMipyXKgKzklm1RR~Rg)**   
  Browse courses or learning paths and take the ones that are of interest to you. You can also discover them using Predictive Intelligence that provides recommendations based on past activities.