---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up services and commitments in Service Portfolio Management

# Set up services and commitments in Service Portfolio Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up services and commitments in Service Portfolio Management to define services and track their performance against availability commitments. You can relay the performance information in real-time to your stakeholders.

## Before you begin

Role required: portfolio_admin or service_editor

## Procedure

1. Define the service offerings and commitments.  
   Create service offering records that define different levels of service for an existing service. For example, you might offer two levels of desktop support in your organization. You offer a standard offering for upgrades and virus protection and an executive offering that also includes availability guarantee. Create a complete set of [service offerings](https://servicenow-prod.fluidtopics.net/Epxu5PTcYV0VoUT_Nxkraw "A service offering derives from a service, refining the parent service to a specific business need and performance level.") with [service commitments](https://servicenow-prod.fluidtopics.net/n2oQUc1TmTmQ07sz5~9hEg "Service commitments are specific services that define the unique availability guarantees, scope, and pricing for a service offering.") that define the specifics of the offering.
2. Define the scope of the service offerings.  
   Scope in Service Portfolio Management refers to the detailed service parameters that define the limits of a service. Define specific additional services related to the service as In Scope or Out of Scope. For instructions to apply scope definitions to services, refer to [Apply scope to a service in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/uRfKtN2e_y8RUYX5VXwQdQ "Define the limits of a service with scope details to grant or deny specific service views. Out of Scope items define what a service cannot provide and In Scope items define what a service provides. For example, nightly backups may be In Scope for the Desktop Support service, but Out of Scope for the Disaster Recovery service.").
3. Configure the price of the service offering.  
   Each service offering may have a pricing model and a price unit. Values are set on the parent service and inherited by the offerings. The actual price per unit that is charged for the service is established in the offering. For information about price modeling, refer to [Service Portfolio Management service offering price](https://servicenow-prod.fluidtopics.net/ldVolkFuZnaLDITF3PVE_Q "Service offerings inherit the pricing structure of the associated parent service. If the price model for each service offering in Service Portfolio Management is defined in the parent service as per unit, then each service offering must also have an associated price unit. The actual price for that unit is established in the service offering record.").
4. Configure the service catalog for the end user.  
   All the data created in the previous steps display on the service catalog page for a service. The layout is not configurable, but an administrator can control how the service is categorized and who can view the service in the catalog. For more information, see [Service Catalog administration](https://www.servicenow.com/docs/access?context=t_ServiceCatalogAdministration&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
5. Subscribe to service offerings.  
   With Service Portfolio Management, service owners can subscribe various business entities to [Service offerings in Service Portfolio Management](https://servicenow-prod.fluidtopics.net/Epxu5PTcYV0VoUT_Nxkraw "A service offering derives from a service, refining the parent service to a specific business need and performance level.").
6. **Optional:** Opt in to the updated availability calculator system property \[com.snc.availability.v2\].  
   This updated availability system property \[com.snc.availability.v2\] offers improved calculations and maintenance. For more information, see [.](https://servicenow-prod.fluidtopics.net/cozs9eqd_Ps8u_Vs7xcR8Q "View availability calculations for commitments on service offerings and application services. After the commitments are set up in Service Portfolio Management, you can view the results by an automated report that you set up.").
{#SPM2-setup__steps_opy_42p_zhb}