---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Approve or reject a shift swap

# Approve or reject a shift swap using the ITSM Mobile Agent
application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Using your ITSM Mobile Agent application, approve a shift swap
requested by your peer if you are available to work at that time. You can reject it if you
are unable to work then.

## Before you begin

Role required: sn_shift_planning.agent  
Note:  
If you have notifications enabled, you can approve or reject shift-swap requests from the notifications without opening the request.

## Procedure

1. Navigate to the ITSM Mobile Agent Agent application.
2. Tap Approvals.
3. In the Pending list, select a request to approve and review the request details.
4. Do one of the following:  
   * To approve a request, tap Approve.
   * To reject a request, tap Reject.
   {#approve-reject-shiftswap-configurable-wfo-itsm-mobile__ul_uxk_j53_34b}Your peer receives a notification on the request approval status.