---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Approve or reject

# Approve or reject a shift-swap in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can approve a shift swap requested by your peer if you're available to work for that time period. You can reject it if you're unable to work then.

## Before you begin

Role required: sn_shift_planning.agent

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Schedule (![]()) icon.
3. Select the Shift Approvals tab.
4. Select the request you want to approve or reject.
5. Review the details of the shift swap request and do one of the following:  
   * To approve the request, select Approve.
   * To reject the request, select Reject.

   {#approve-reject-shift-swaps-sow__ul_cvf_3jx_glb}If you approve a shift-swap, the application moves the request to your manager's approval queue. For more information, go to [Track and manage your
   teams' schedule](https://servicenow-prod.fluidtopics.net/~simLUic75F0pCJYHY5bhA "Create, update, or monitor your teams' schedule from one location. You can approve or reject requests for swapping shifts or time off for agents within your assignment group.").

*[\>]: and then