---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Components installed with ITSM Roles --- Request Management

# Components installed with ITSM Roles --- Request Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several user roles are installed with the activation of the ITSM Roles - Request
Management plugin (com.snc.itsm.roles.request_management).
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Roles installed {#req-mgmnt-roles-instld-itsm__section_kpd_fxt_33b}

{#req-mgmnt-roles-instld-itsm__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| sn_service_desk_agent | Write access to the Request (sc_request) or Requested Item (sc_req_item). | sn_request_write |
| sn_request_read | Read access to the Request (sc_request) or Requested Item (sc_req_item) only for a user who is also an approver of the request or requested item. Note: As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role. | NA |
| sn_request_write | Write access to the Request (sc_request) or Requested Item (sc_req_item). | * task_editor * dependency_views * agent_workspace_user * view_changer * cmdb_read * cmdb_query_builder_read * sn_request_read {#req-mgmnt-roles-instld-itsm__ul_vvs_s2s_nhb} |
| sn_request_comment_write | Write access to the comments for the Requested Item (sc_req_item). Note: The sn_request_comment_write role alone does not give access to comments write, you will need write access for the table. | NA |
[ ]

{#req-mgmnt-roles-instld-itsm__table_u1t_gb1_wdb}