---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a task type for problem or change in Service Operations Workspace

# Create a task type for problem or change in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure a task type that can be used during problem or change creation.

## Before you begin

Role required: admin

## About this task

If you extend problem task or change task to add your own task type, you can set the child of problem or change task as the target table. Depending on the default values you set in the child of problem task or change task, you
need not pass any values.

For information about creating a change task, see [Create a change task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/VeuC50Ml3ZZXEBZ7_3vjCw "When you need to engage another team or agent for help, create and assign change task. For example, there can be tasks to plan the change, implement the change, and test, and review the work.").

For information about creating a problem task, see [Create a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/6WJIhwZhz_e~swNyjYUhXg "When you need to engage another team or agent for help, create and assign a problem task.").

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sn_sow_interceptor_record_type_selector.list</kbd>.
2. From the Record Type Selectors list, select New.
3. On the Record Type Selector form, fill in the fields.  
   {#create-task-type-sow__table_iyf_plx_5sb__entry__2}

   | Field | Description |
   |-|-|
   | Applies to | Table that the task type applies to. Select Problem task \[problem_task\] or Change Task \[change_task\]. |
   | Order | Order of the task type in the Create problem task or Create change task dialog box. |
   | Application | Scope of the application. |
   | Active | Option for enabling the task type. |
   | Title | Card title that is displayed in the Create problem task or Create change task dialog box. |
   | Description | Card description. |
   | Target table | Table where the record should be created when using this task type. Note: This field is not displayed if the table selected in the Applies to field does not have any child tables. |
   | Values | Default values that are populated when creating a record using this task type. |
   [Table 1. Record Type Selector form]

   {#create-task-type-sow__table_iyf_plx_5sb}