---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Creating an event rule

# Creating an event rule {#ariaid-title1}

Release version: Australia  
Updated April 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can create an event rule to establish criteria and thresholds for performance, enabling timely alerts and proactive system management.  
To create an event rule, perform the following steps.

1. [Select event rule filters](https://servicenow-prod.fluidtopics.net/ovzkgFRoBVguxXlJZ3nM1A "Configure filtering criteria for event rules to target specific devices and users. Use filters to control which events trigger alerts based on operating system, location, department, or custom conditions.").
2. [Define alert criteria](https://servicenow-prod.fluidtopics.net/CVAFGydPZvCzN9Ze3P23NQ "Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.").
3. [Define alert rule name and status](https://servicenow-prod.fluidtopics.net/3svhBzWhJhJu5NJc5IifTw "Define alert rule attributes, including the name and state, such as active or inactive.").
{#creating-an-event-rule__ol_ndv_krw_d1c}