---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create target for the KPI in the Success Dashboard

# Create target for the KPI in the Success Dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a target for a KPI to be on par with the benchmark score or the organizational targets.

## Before you begin

Role required: user

## Procedure

1. Navigate to AllSuccess DashboardSuccess Dashboard.
2. Select Performance Quality tab.
3. Select Targets.
4. Select Create Target (+) icon.  
5. On the form, fill in the fields.  
   {#create-target-kpi-sd__table_lkb_vdh_cyb__entry__2}

   | Field | Description |
   |:-|:-|
   | New value | Option to enter the target value for your KPI. |
   | Target start date | Option to select the target start date. |
   | Target review date | Option to select the date to review the target. |
   [Table 1. KPI targets]

   {#create-target-kpi-sd__table_lkb_vdh_cyb}
6. Select Save.  
   Note:  
   Select Refresh to view the target set on the trendline.

*[\>]: and then