---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Coaching {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get the Coaching application, and set up coaching opportunities, surveys, and surveys.
* **[Request Coaching](https://servicenow-prod.fluidtopics.net/P6Y665zmsbw1mFImMYET~A)**   
  The Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel.
* **[Define trigger conditions for a coaching opportunity](https://servicenow-prod.fluidtopics.net/WmVbWbs6_jUhytLFneIkfQ)**   
  Use the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.
* **[Identify and add course items for a virtual coach](https://servicenow-prod.fluidtopics.net/M5LuPGckX6bhDfBjl_nZCQ)**   
  Define filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.
* **[Setting up Coaching and surveys](https://servicenow-prod.fluidtopics.net/Ri1aJWH3ewu8lJYliw52_g)**   
  To take full advantage of Coaching, configure the Coaching application and set up surveys.