---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Management

# Request Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request Management allows employees to submit requests for services, products, or information through a self-service portal. It streamlines fulfillment workflows, reduces manual effort, and improves visibility into request
status for both users and agents.

## Get started {#c_RequestManagement__cf-app-landing-get-started}

|-|-|
| [Exploring Request Management](https://servicenow-prod.fluidtopics.net/FkijKnKSPBwp4GLz5EHgHQ "Request Management allows catalog items to be requested and fulfilled based on defined flows.") [Explore Learn about On-Call Scheduling concepts and features.](https://servicenow-prod.fluidtopics.net/~naif0cWfLwf4KqnFLQMVA "The On-Call Scheduling application helps you ensure that dedicated support team members are available to resolve issues as they arise. Learn more about On-Call Scheduling and the benefits it can provide for the different user roles in your organization.") | [Configuring Request Management](https://servicenow-prod.fluidtopics.net/SxDhzd3_WE3BB0B~3f~jqA "Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.") |
| [Using Request Management](https://servicenow-prod.fluidtopics.net/LKuRA9GS_kODbvQVR2ybwA "Request Management allows catalog items to be requested and fulfilled based on defined flows.") | [Request Management reference](https://servicenow-prod.fluidtopics.net/D3bNzlJ2AVltqm02kByv4w "Reference topics for Request Management.") |
[ ]

{#c_RequestManagement__table_tfq_nff_jgc}
* **[Exploring Request Management](https://servicenow-prod.fluidtopics.net/FkijKnKSPBwp4GLz5EHgHQ)**   
  Request Management allows catalog items to be requested and fulfilled based on defined flows.
* **[Configuring Request Management](https://servicenow-prod.fluidtopics.net/SxDhzd3_WE3BB0B~3f~jqA)**   
  Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.
* **[Using Request Management](https://servicenow-prod.fluidtopics.net/LKuRA9GS_kODbvQVR2ybwA)**   
  Request Management allows catalog items to be requested and fulfilled based on defined flows.
* **[Request Management reference](https://servicenow-prod.fluidtopics.net/D3bNzlJ2AVltqm02kByv4w)**   
  Reference topics for Request Management.

**Related topics**   

* [Exploring Service Catalog](https://www.servicenow.com/docs/access?context=exploring-service-catalog&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
* [Catalog Builder](https://www.servicenow.com/docs/access?context=catalog-builder&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)