---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Integrating Coaching with other applications

# Integrating Coaching with other applications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Bring in data from other ServiceNow applications to enhance the training of your agents.
* [Continual Improvement Management](https://servicenow-prod.fluidtopics.net/JgHwAevxx8Gk0OynekQw1Q "The ServiceNow Continual Improvement Management (CIM) application enables you to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.")  
  One example of a coaching opportunity with CIM would be to use improvement initiatives to set up external training tasks.  
  Note:  
  The Continual Improvement Management (com.sn_cim) plugin must be active to create an improvement initiative. Continual Improvement Management requires a separate subscription and must be activated by ServiceNow personnel.
* [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

  In a coaching assessment, you can assess trainee skills to identify gaps so the trainee can be coached to acquire new skills or to enhance their existing skill level.
* [Knowledge management](https://www.servicenow.com/docs/access?context=create-knowledge-article&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

  You can assign knowledge articles as assigned training.
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